Terms of Trade

General Information

Company legal name: Tjalfes Magic
CVR no.: 39978296
Address: Mestervangen 14, 3230 Græsted, Denmark
Email address: kontakt@tryllebutikken.dk
Telephone: +45 50 73 71 90

Payment

We accept various types of payment cards and MobilePay. We do not charge card fees. Please note that fees may still be charged for cards issued outside the EU. For Diners Club and American Express, a direct acquiring agreement with the respective card provider may be required. Corporate cards may also be subject to card fees where applicable. The amount will only be charged to your card when the goods are dispatched.

Shipping

We ship our parcels with PostNord at the applicable shipping rates, which are updated annually on 1 January.

We also ship with DHL. Please note that shipping prices for DHL are approximate, as the final amount is adjusted when the shipping label is created and the parcel is collected. We will adjust the amount reserved on the credit card used to pay for the order accordingly.

Our website uses automated stock management, and errors in stock quantities may therefore occur. We naturally do our best to prevent this, but internet interruptions, system updates, new deliveries and incoming products can result in discrepancies.

We offer delivery within 10 business days for all orders. However, we aim to dispatch orders on the same day when the item is in stock. If an item is in stock, it is normally dispatched before 13:00 on weekdays so that it can generally arrive on the following business day.

Ordering

Right of Withdrawal

As a consumer, you have a 14-day right of withdrawal when shopping with us. The withdrawal period expires 14 days after the day you receive your goods. The date of delivery is determined based on the delivery information from PostNord or DHL.

The withdrawal period means that you have 14 days from receipt of the goods to notify us that you wish to cancel your purchase. You must send us an email or use the standard withdrawal form, which can be found at the bottom of these terms and conditions. Please attach the completed form and send it by email to kontakt@tryllebutikken.dk.

You cannot exercise your right of withdrawal simply by refusing to accept or collect the parcel without also notifying us and obtaining our approval.

Withdrawal of Part of an Order

If you have purchased several items in one order, you may return one or more of the items. Please note that shipping costs will not be refunded if you withdraw from part or all of your purchase.

Returns

Once you have notified us that you wish to withdraw from your purchase, you have 14 days to send the goods back to us.

You are responsible for the return shipping costs. You are also responsible for the goods if they are damaged during transport. You must therefore ensure that the goods are securely and appropriately packaged for return.

No Right of Withdrawal

Sealed physical goods cannot be returned if the seal has been broken, as the secret behind the magic trick is part of what is being sold.

There is also no right of withdrawal for electronic downloads once we have sent you the link and access code by email, as you then have direct access to the secret behind the magic trick.

There is no right of withdrawal for delivery of non-financial services that have been fully performed, where you have previously agreed that performance may begin and acknowledged that your right of withdrawal is thereby lost.

This also applies to goods manufactured according to your specifications or given a clear personal character, goods ordered specifically for you for resale purposes, goods that are likely to deteriorate or expire quickly, goods which by their nature become mixed with other goods upon delivery and cannot be separated again, sealed audio or video recordings or computer software where the seal has been broken, newspapers, periodicals or magazines except subscription agreements, agreements concluded at public auctions, accommodation other than residential accommodation, transportation of goods, car rental, catering or leisure services where a specific date or period has been agreed, as well as digital content such as computer programs, apps, games, music and films that are not supplied on a physical medium such as CD or DVD, where you have previously agreed that performance may begin and acknowledged that your right of withdrawal is thereby lost.

Condition of Goods When Returned

If the value of the goods has decreased because you have used them in a way that was not necessary to establish their nature, characteristics or functionality, you may only receive a partial refund.

The amount refunded depends on the commercial value of the goods and may, in certain cases, mean that you only receive the shipping costs back.

We recommend returning goods in their original packaging. If the original packaging is missing, this may result in a reduction in the value of the goods.

Refund of the Purchase Price

If you withdraw from your purchase, you will receive your money back. If the value of the goods has decreased, we will deduct the amount for which you are liable.

We will refund all payments received from you, including delivery costs. This does not apply to additional delivery costs where you have chosen a delivery method other than the cheapest standard delivery option we offer.

The refund will be made no later than 14 days from the day we receive your notification that you wish to withdraw from the agreement.

We will refund the money using the same payment method you used for the purchase, unless otherwise agreed or unless the payment has been processed through the payment agreement. In such cases, the refund may be made via MobilePay or to your bank account.

We may withhold the refund until we have received the returned goods. You are responsible for ensuring that the return shipment reaches us. If the shipping company fails to deliver the return, any dispute regarding the shipment must be resolved between you and the shipping company.

Goods Must Be Sent To

Tjalfes Magic
Mestervangen 14
3230 Græsted
Denmark
ATT. Daniel Maischnack

We only accept parcels sent directly to this address. We do not accept parcels sent to parcel shops or other collection points.

Right to Complain

When you shop with us as a consumer, the rules of the Danish Sale of Goods Act apply to purchases of goods.

This means that you have a 24-month right to complain about defects. If your complaint is justified, you may be entitled to have the goods repaired, replaced, receive a refund or receive a reduction in the purchase price, depending on the circumstances.

You must submit your complaint within a reasonable period after discovering the defect. If you complain within two months of discovering the defect, the complaint will always be considered timely.

If the complaint is justified, we will reimburse your reasonable return shipping costs. The goods must always be returned in suitable packaging. Please keep your shipping receipt so that we can reimburse your shipping costs.

Goods Must Be Sent To

Tjalfes Magic
Mestervangen 14
3230 Græsted
Denmark
ATT. Daniel Maischnack

We only accept parcels sent directly to this address and not to parcel shops or other collection points. When returning an item, please include a detailed description of the problem.

Privacy Policy

When you shop with us, we need the following information: name, address, telephone number and email address.

We register and disclose the personal information necessary to deliver your goods to you. Your name, address, postcode, street name and house number, telephone number and email address are provided to PostNord and/or DHL so that shipping labels can be created for your order.

Personal information is registered by Tjalfes Magic and stored for five years, after which it is deleted.

We also cooperate with a number of other companies that store and process data. These companies process the information solely on our behalf and may not use it for their own purposes.

We only work with data processors located in the EU or in countries that provide an adequate level of protection for your information.

The data controller for tryllebutikken.dk is Daniel Maischnack.

You have the right to request information about the personal data we process about you. If you believe that the information is inaccurate, you have the right to have it corrected.

In certain circumstances, we are required to delete your personal data if you request it, for example if your data is no longer necessary for the purpose for which it was collected.

You may also contact us if you believe that your personal data is being processed in violation of applicable legislation. You can contact us by email.

Complaints

If you wish to make a complaint about your purchase as a consumer, please contact:

Tjalfes Magic
Mestervangen 14
3230 Græsted
Denmark

You may also contact us by email.

If you want to ensure that a written complaint reaches us, you can send it by registered post with PostNord, requiring our company to sign for the letter before it can be delivered.

If we are unable to find a solution, you can submit a complaint to:

Center for Complaint Resolution
Nævnenes Hus
Toldboden 2
8800 Viborg
Denmark
www.forbrug.dk

If you live in another EU country, you may also use the EU Commission's online dispute resolution platform.

The terms and conditions were last updated on 12 January 2026.

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